ZoomGoTravel.com – Policy Page
Welcome to ZoomGoTravel.com. By accessing and using our website, you agree to comply with and be bound by the following policies. Please read them carefully before using our services.
1. General Information
ZoomGoTravel.com is an online travel platform that facilitates the booking of domestic and international flight tickets as well as train tickets. We act as an intermediary between users and airlines, rail operators, and other travel service providers to help simplify the travel booking process.
2. Booking Policy
All flight and train bookings are subject to availability and confirmation from the respective airline, rail operator, or travel service provider.
Users must provide accurate personal and travel information at the time of booking.
Once a booking is confirmed, a confirmation email and/or travel ticket will be sent to the registered email address.
ZoomGoTravel.com is not responsible for booking errors caused by incorrect information entered by the user.
3. Pricing and Payments
Prices displayed on the website are subject to change without prior notice.
Final pricing will be confirmed at the time of payment.
Payments must be completed through the available payment methods provided on the website.
Additional charges such as taxes, baggage fees, seat selection charges, service fees, or rail operator fees may apply depending on the selected travel provider.
4. Cancellation and Refund Policy
Cancellation and refund policies vary depending on the airline, rail operator, fare type, and ticket conditions.
Users are encouraged to review the applicable cancellation and refund rules before completing a booking.
Refund processing times may vary and are subject to approval by the respective travel provider.
ZoomGoTravel.com may charge a service fee for cancellations, refunds, or booking modifications where applicable.
5. Changes and Modifications
Changes to bookings, including travel dates, times, destinations, passenger details, or other itinerary modifications, are subject to the policies and availability of the airline or rail operator.
Additional charges may apply for modifications.
ZoomGoTravel.com will assist users with modification requests but cannot guarantee that requested changes will be approved.
6. Travel Documentation
Travelers are responsible for ensuring they possess all required travel documents, including valid passports, visas, government-issued identification, or any documentation required by airlines, rail operators, or government authorities.
ZoomGoTravel.com is not liable for denied boarding or denied travel resulting from incomplete, expired, or incorrect documentation.
7. User Responsibilities
Users agree to use the website only for lawful purposes.
Any misuse, fraudulent activity, unauthorized bookings, or violation of these policies may result in suspension or termination of access to our services.
8. Privacy Policy
ZoomGoTravel.com respects your privacy and is committed to protecting your personal information.
Information collected is used solely for processing bookings, customer support, communication, payment processing, and improving our services.
We do not sell or share personal information with unauthorized third parties, except where necessary to complete travel bookings or comply with legal obligations.
9. Limitation of Liability
ZoomGoTravel.com is not responsible for delays, cancellations, schedule changes, missed connections, strikes, weather disruptions, or other events caused by airlines, rail operators, government agencies, or circumstances beyond our control.
We shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from the use of our services.
10. Third-Party Services
Our website may contain links to or services provided by third-party travel providers, airlines, rail operators, payment processors, or other partners.
ZoomGoTravel.com is not responsible for the content, policies, availability, or practices of these third-party providers.
11. Updates to This Policy
ZoomGoTravel.com reserves the right to update, modify, or revise this policy at any time without prior notice. Continued use of the website following any changes constitutes acceptance of the updated policy.
12. Contact Information
If you have any questions or concerns regarding this policy, please contact us:
ZoomGoTravel.com
Email: support@zoomgotravel.com
Phone: (833) 307-4498
Address:
1321 W. Mockingbird Lane, Suite 500W
Dallas, TX 75247